Mar-Tek Management has the responsibility to convey the VISION for a creative, cooperative workplace through the empowerment of each and every employee to develop product and manufacturing leadership, and reach their full personal potential, while achieving the ultimate goal of Total Customer Satisfaction.
This is achieved through hands on management, with thorough knowledge of all processes and procedures by the CEO, her support and encouragement of all associates, and providing education and training for everyone on an ongoing basis.
This is measured by many reports collecting data that are used as tools for improvement; review of IPDR's effectiveness, of team solutions as implemented, and customer ratings for such things as Quality, Delivery, Responsiveness and Engineering Interface. Another measurement used is the return on investment for Mar-Tek's stake holders.
Because the quality of our products and services is and will continue to be the key to competitiveness, it is increasingly vital for all of us at Mar-Tek Industries, Inc. to understand and use our quality management system to do a good Job, the first time, every time.